Are You Saying the Doctor is Stupid?!
Incident happened a few days back. This man came to the pharmacy to collect medicine on his mother's behalf. As usual, people are blind, so he did not see the instructions to press the green button for a queue number, so my tech verbally instructed him to get a queue number.
After that, he started showing this piece of paper with some instructions from the doctor saying he needed the dressing item from the prescription. Politely informed him that the medicine was not written in the prescription so pharmacy cannot supply the item, and he should go back to the doctor to get it written in the prescription or at least check with the doctor if the instructions were meant for him or meant for the wound care nurse. Reason being, sometimes the wound care nurses have their own stocks of dressings and medicines used for wound care so there is no need for patients to procure from pharmacy.
However, I really cannot expect somebody who is too stupid to read instructions to comprehend what I am saying. He raised his voice at us and said he did not care if the medicine is not written in the prescription. The instructions were written on our hospital's form so pharmacy had to supply the med. Told him off that the prescription is the only legal document that pharmacy recognises for any sale of medicine.
That probably riled him because he started shouting at us, asking why then the doctor gave him the hospital form and asking if we were saying the doctor is stupid for not writing the medicine into the prescription. Now that is really "funny", none of us said the word "stupid". He did. Not us. Effectively, he was the one who said the doctor is stupid. So much for trying to be a smart ass. S.T.U.P.I.D.
After that, he started showing this piece of paper with some instructions from the doctor saying he needed the dressing item from the prescription. Politely informed him that the medicine was not written in the prescription so pharmacy cannot supply the item, and he should go back to the doctor to get it written in the prescription or at least check with the doctor if the instructions were meant for him or meant for the wound care nurse. Reason being, sometimes the wound care nurses have their own stocks of dressings and medicines used for wound care so there is no need for patients to procure from pharmacy.
However, I really cannot expect somebody who is too stupid to read instructions to comprehend what I am saying. He raised his voice at us and said he did not care if the medicine is not written in the prescription. The instructions were written on our hospital's form so pharmacy had to supply the med. Told him off that the prescription is the only legal document that pharmacy recognises for any sale of medicine.
That probably riled him because he started shouting at us, asking why then the doctor gave him the hospital form and asking if we were saying the doctor is stupid for not writing the medicine into the prescription. Now that is really "funny", none of us said the word "stupid". He did. Not us. Effectively, he was the one who said the doctor is stupid. So much for trying to be a smart ass. S.T.U.P.I.D.
posted by Yamosh at 11:27 PM
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