Different Hosptial, Same Stupid Patients
Yes, I am currently working in a different hospital. Better working conditions, but still the same stupid patients. Guess if I want to stay in this line I really got to close one eye on human stupidity. Not.
Stupid Incident No. 1
When your doctor tells you to proceed to pharmacy to collect medicine but forgets to send the electronic prescription down, we are trying to be helpful by helping you call up the doctor instead of sending you all the way back to the clinic to get the doctor. Therefore, the least you can do is to let me know which consultation room you went to so I know which doctor to contact. No need to tell me which clinic you went to as your appointment card already tells me that. I need to know which consultation room. It is better if you can remember the doctor's name, but that is just a good-to-have information. Unless you cannot remember which room you went to, then I must know who you saw how else am I suppose to know who to contact to get your prescription.
However, you are most certainly not being helpful by repeatedly telling me which clinic you went to instead of telling me the consultation room number. Also not very helpful when I asked if you recall the name of your doctor instead and you tell me you saw a Chinese male doctor. For your information, majority of the doctors in Singapore are male and Chinese. Since you cannot provide me with the necessary information I have no choice but to send you back to the clinic. So do not whine, make a big fuss, or threaten to complain.
Stupid Incident No. 2
When you come to the receiving counters to get your queue number you asked for the fast queue number. Reason: your dad is an elderly patient. Have you ever used your brain to think about it or for that matter use your eyes to take a look at the crowd in the waiting area and tell me how many of them are elderly patients? This is a semi-geriatric hospital. If I give the expedited queue number to all elderly patients, then how expedited can that be?!
Stupid Incident No. 3
You come to collect your regular medicine, tell me you want the expedited queue number because you are sick. Use your commonsense. Would any person be in the hospital, much less in the pharmacy collecting medicine if they are healthy? Anyone of those in the waiting area would have the same right as you to request for the expedited queue number because they are all sick.
Stupid Incident No. 4
You come to the pharmacy to collect medicine, then tell me the doctor told you there is no medicine prescibed. Nuff said.
Stupid Incident No. 1
When your doctor tells you to proceed to pharmacy to collect medicine but forgets to send the electronic prescription down, we are trying to be helpful by helping you call up the doctor instead of sending you all the way back to the clinic to get the doctor. Therefore, the least you can do is to let me know which consultation room you went to so I know which doctor to contact. No need to tell me which clinic you went to as your appointment card already tells me that. I need to know which consultation room. It is better if you can remember the doctor's name, but that is just a good-to-have information. Unless you cannot remember which room you went to, then I must know who you saw how else am I suppose to know who to contact to get your prescription.
However, you are most certainly not being helpful by repeatedly telling me which clinic you went to instead of telling me the consultation room number. Also not very helpful when I asked if you recall the name of your doctor instead and you tell me you saw a Chinese male doctor. For your information, majority of the doctors in Singapore are male and Chinese. Since you cannot provide me with the necessary information I have no choice but to send you back to the clinic. So do not whine, make a big fuss, or threaten to complain.
Stupid Incident No. 2
When you come to the receiving counters to get your queue number you asked for the fast queue number. Reason: your dad is an elderly patient. Have you ever used your brain to think about it or for that matter use your eyes to take a look at the crowd in the waiting area and tell me how many of them are elderly patients? This is a semi-geriatric hospital. If I give the expedited queue number to all elderly patients, then how expedited can that be?!
Stupid Incident No. 3
You come to collect your regular medicine, tell me you want the expedited queue number because you are sick. Use your commonsense. Would any person be in the hospital, much less in the pharmacy collecting medicine if they are healthy? Anyone of those in the waiting area would have the same right as you to request for the expedited queue number because they are all sick.
Stupid Incident No. 4
You come to the pharmacy to collect medicine, then tell me the doctor told you there is no medicine prescibed. Nuff said.
posted by Yamosh at 8:41 AM
4 Comments:
Yamosh - great blog, I hope you are smiling today. You mentioned the working conditions at your new hospital. I am a recruiter who is just getting into the pharmaceutical side of things, and I am trying to learn about what makes a good hospital job vs. a bad one.
As a recruiter, it helps if I know why a pharmacist would be attracted to a position at another location.
I'd be more than happy to move the conversation to private e-mail, but can't find an address - I am at rick@atlsearch.com.
Have a great day.
Rick
That is true that we are impatient and in the hurry forget to collect the details of a matter.And we forget to think about the other person serving us from the other side of the counter...till we see such blog posts.
Nurse Triage
Rick: I can only help you if you're based in Singapore.
Andrew: I think it takes people who are also working in the healthcare sector to understand what exactly is going on. The general public sometimes just doesn't want to understand or empathise.
hi.....in this blog nice commenting and nice blog.
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